Maintainence & Support
Ensure your applications stay relevant to the business
Continuous product enhancements, enabling high-availability, adding contemporary features and emergency fixes will help you sustain business as usual and increase the user experience.
Our maintenance services ensure stabilization the moment you Go-Live.
We carry out maintenance projects in a three-phased incremental approach. This approach enables seamless knowledge transfer, prioritizes tasks quickly, baselines SLA’s, and carries out support activities w.r.t. the committed performance metrics. We start an engagement with a small team where only core maintenance engineers need to participate in the transition phase, then scale the team once they sign off into the stabilization phase and transfer the learnings to new members in a controlled environment. This helps you optimize the cost and rapidly scale up the team to meet your requirements.
Support & Maintenance services we offer
Diagnose and troubleshoot the errors and user issues
- Comprehensive User Support
- Error Tracking and Debugging
- Incident Management
Align application with changing software environment
- Version Upgrades
- Porting & Migration
- Policy & Compliance Management
Implement functional enhancements and improve quality
- Feature Enhancements
- UI Modifications
- User Journey Redesign
- Quality Assurance
Increase maintainability and reliability proactively
- Performance Monitoring
- Backups and Recovery
- Security Management
Here are our thoughts on the latest in technology, and some compelling stories of our shared success.
Application Portfolio Maintenance & Support for Telecom Provider
Built a global support team to maintain the client's IT infrastructure, application suppor...
- 28% reduction in support costs due to monitoring
- 99.9% availability achieved for applications
- Severity 1 & 2 tickets reduced to zero
- Deployment cycle reduced from minutes to seconds