Maintainence & Support

Attract and retain customers, reduce operational costs and ensure continued availability through our maintenance and support services for your applications and systems.
Wrench Maintenance and Support - Techigai

Ensure your applications stay relevant to the business

Continuous product enhancements, enabling high-availability, adding contemporary features and emergency fixes will help you sustain business as usual and increase the user experience.

The day your application is deployed into the production environment, is the day efforts need to be focused on their corrective, perfective and preventive maintenance. These practices help you achieve operational excellence, security and stay competitive. However, the need for ongoing improvements and building newer solutions to maintain the competitive edge poses a challenge in investing time and effort in maintaining existing portfolios. We remove this bottleneck through our application maintenance services and let you offload the burden of handling committed SLA’s, user concerns, production issues, re-engineering, testing and monitoring activities, and focus on growing your business.
Perfect Maintenance Solved Rubik's Cube - Techigai

Our maintenance services ensure stabilization the moment you Go-Live.

We carry out maintenance projects in a three-phased incremental approach. This approach enables seamless knowledge transfer, prioritizes tasks quickly, baselines SLA’s, and carries out support activities w.r.t. the committed performance metrics. We start an engagement with a small team where only core maintenance engineers need to participate in the transition phase, then scale the team once they sign off into the stabilization phase and transfer the learnings to new members in a controlled environment. This helps you optimize the cost and rapidly scale up the team to meet your requirements.

Customer Support to help your business go live - Techigai

Our Approach

Support & Maintenance services we offer


Diagnose and troubleshoot the errors and user issues

  • Comprehensive User Support
  • Error Tracking and Debugging
  • Incident Management

Adaptive Support

Align application with changing software environment

  • Re-factorization
  • Version Upgrades
  • Porting & Migration
  • Policy & Compliance Management


Implement functional enhancements and improve quality

  • Feature Enhancements
  • UI Modifications
  • User Journey Redesign
  • Quality Assurance


Increase maintainability and reliability proactively

  • Performance Monitoring
  • Backups and Recovery
  • Security Management
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Here are our thoughts on the latest in technology, and some compelling stories of our shared success.

Case Study
Application Portfolio Maintenance & Support for Telecom Provider

Built a global support team to maintain the client's IT infrastructure, application suppor...

  • 28% reduction in support costs due to monitoring
  • 99.9% availability achieved for applications
  • Severity 1 & 2 tickets reduced to zero
  • Deployment cycle reduced from minutes to seconds
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