Chatbots & Intelligent Assistants
Minimize response time to customer queries, with a range of chatbot services including chat UI, bot connectors, message middleware, NLP engines, knowledge AI and enterprise integrations.
Adopt the power of conversational UX using Chatbots
Chatbots have reached a state of maturity. Now your customers can message your business just like they would a friend.
In this hyper-connected digital world, customers expect fast responses and instant gratification across all touchpoints. This is changing the way enterprises perform business communication and has created a need to build chatbots that enable human-like interactions over digital mediums to provide information, resolve requests, process transactions, and offer recommendations. We help you make an entry into the chatbot and Intelligent Virtual Assistants (IVAs) spectrum quickly and efficiently with our capabilities across knowledge systems, natural language processing, and artificial intelligence.
Our Methodology
Our CHatbot Offerings
Informational Bots
Simple question and answer bots with low-complexity workflows and limited back-end system functionality.
Transactional Bots
Bot agents acting on behalf of customers, interacting with external systems to accomplish specific transactions.
Advisory Bots
Assistants powered by AI for complex inquiry response, transaction processing and automated decision-making.
insights
Here are our thoughts on the latest in technology, and some compelling stories of our shared success.
Case Study
Plan Selection and Self-care Management Bot for MCO Health Plan
Medicare, Medicaid, and Commercial plan selection is a highly complex process, and members...
- 12% increase in plan enrollment conversion
- 52% reduction in enrollment time
- 10% increase in preventive care utilization
- 37% increase in click rate of plan advertisements
Case Study
Chatbot to Simplify Customer Service Operations for a Manufacturer
Developed a contextual chatbot using IBM Watson IDE and integrated it with the client's cu...
- 32% faster response in resolving complex queries
- 8% increase in positive customer feedback
- 60% reduction in dev efforts owing to Watson consumable services
- 50% of customer care workflows automated
Blog
Conversational AI in Customer Service: Why Your Business Needs It?
In a world where customers are increasingly expecting near-instant gratification, the trick to keeping the customer happy is to be always available to them and being highly responsive to their online interactions. They help businesses significantly reduce costs and priceless minutes off each interaction.
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